Data Processing Policy

Welcome to the website of Clea® – Valier L.L.C. The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these "Terms of Use"), govern your access to and use of cleashop.com, including our newsletter and any other content, functionality and services offered on or  through cleashop.com (the "Website"), whether as a guest or a registered user. 

By visiting cleashop.com and/or purchasing something, you agree and consent to these Terms & Conditions (Terms of service), along with our personal data treatment  (Privacy Policy), which includes the general terms on how the transactions are made once there is a purchase through this website.  

Any customer under the age of 18 must inform their parents or legal guardians. Every registry and usage inside the website must be done by a representative agreeing to the legal regime and shall share his opinion before giving authorization on managing or giving any sort of personal information.  

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that your parents or legal guardians and you have given us your consent to allow any of your minor dependents to use this site. If you do not meet all of these requirements, you must not access or use the Website. 

The information provided by our clients will be treated in accordance with the  provisions of the law and our Personal Data Protection Policy that is published on  this website. By using this website you accept the processing, storage and  transmission and/or transfer of your personal data in accordance with the  provisions of our Personal Data Processing Policy and declare that all the  information provided is accurate. 

These terms and conditions are subject to change without previous notification, and  shall be applicable from the moment of its publication on our website. Clea® reserves  the right, at our sole discretion, to update, change or replace any part of these Terms  and conditions. 

The user undertakes to make diligent, correct and lawful use of the website, as well as  not to delete, evade or manipulate the copyright and other data that identifies Clea®.  

The user’s continued use or access to this website and services following the posting  of any changes to these Terms and conditions constitutes acceptance of those  changes. 

The content made available to you on or through this website, including images,  photographs, graphics, written content, interface design and layout, illustrations, marks, logos, sound or video clips (collectively, the “content”), is trademarked or copyright  protected, and remains our property or the property of our licensors. Users are  prohibited from reproducing it in whole or in part without written authorization from its  owner. In the event that there is content owned by authors other than Clea®, prior  authorization will be obtained in accordance with the provisions of the regulations that  protect copyright.  

Occasionally there may be information on the platform that contains typographical  errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. Clea®  reserves the right to correct any errors, inaccuracies or omissions by mistake, and to change or update information if it is inaccurate, at any time and without prior notice  (including after an order has been submitted).

Clea® undertakes no obligation to update, amend or clarify information in the platform service or on any related website, including, without any limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

Prices for our products are subject to change without notice. 

Clea® reserves the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

The owner of the Website is based in the United States. We provide the Website  for use only by persons located in the United States. We make no claims that the  Website or any of its content is accessible or appropriate outside of the United  States. Access to the Website may not be legal by certain persons or in certain  countries. If you access the Website from outside the United States, you do so on  your own initiative and are responsible for compliance with local laws. 

PROCESSING 

Please allow 1 to 2 days for your order to process. You will be notified with tracking  when your package has shipped. Processing time is subject to change and may be  longer during new drops or launches due to high order volume. 

USA SHIPPING  

Free USA shipping on all orders over $200 usd. 

INTERNATIONAL SHIPPING  

Shipping rate will be calculated at checkout. 

There may be duty/import/taxes/customs/etc charges imposed by your home country. It is the responsibility of the buyer to understand and make payment of these charges. 

Payments are operated through Shopify Payments (credit cards) and PayPal,. Clea®  does not accept checks, cash, money orders, or COD as payment. 

It should be expressed that the User, at the time of paying the purchase through a  credit card, uses and accepts Shopify Payment’s terms of service which can be  found here.  
 

Clea’s platform allows the User to use an online transaction service owned by a third  party for processing such payments. PayPal and ShopPay are external services  contracted because they offer the necessary technological infrastructure and PCI DSS  certification so that payment information is kept secure. 
 

When the User purchases through PayPal and ShopPay, after presenting the purchase  summary during the sale process, shall leave Clea’s platform for a short time- period,  and then access it again when the User gets to know the payment status (rejected or  approved). The customer should register on the PayPal and ShopPay platform,  and once registered, the customer should be able to make a purchase. During this  entire period, the applicable terms and conditions to the payment transaction (personal  data for processing the payment, such as the credit card number, among others) that  shall govern are the ones from the third-party payment platform, which can be  validated directly on their websites:

• Shop Pay: shop.app/terms-of-service 

• PayPal: paypal.com/co/webapps/mpp/ua/useragreement-full  

Once the payment has been confirmed, Clea® shall send the User an email confirming  the detailed information of the purchase and the order number. This email represents  the order has been legalized, received, and that it is soon to be processed. The User  shall later receive a notification email updating the order status and the shipping  tracking number. 

We hope you love your Clea® pieces, but if for any reason you are not satisfied, we are  happy to offer store credit for unworn items that are sent back within 30 days of  receiving your order. Returned merchandise should be accompanied with the original  packaging and must not show any signs of wear. 

To request a return, email cleashop.com within 30 days of receiving your item(s)  and please include EXCHANGE REQUEST and your order # in the subject line. Please  allow up to 72 business hours for our team to get back to you with next steps. 

Once we receive the return to our warehouse in the required conditions, we will issue you an online credit code via email for the amount of the item being exchanged, which can be used immediately to place a new order exclusively on  

cleashop.com . Please allow up to 72 business hours for your returned item to  be processed and the site credit issued. 

Site credit codes are non refundable, cannot be redeemed for cash and expire one year from activation.Please note that shipping costs are not refundable.

Clea® reserves the right to refuse a return on any items received back in unsatisfactory condition. 

Clea® shall deliver the User’s order at the exact address provided by the  User for such a purpose within the United States territory. Clea® can only  make the delivery at the exact address corresponding to the User’s  domicile address or his/her place of work. Deliveries shall be made on  business days, except for holidays. 

Clea® cannot deliver the order to different addresses or on different dates.  Each delivery of each order conducted by the User shall constitute an  independent remote purchase-sale agreement. If Clea® fails to deliver the  order on time or any of the deliveries appear to be incorrect, that is, it does  not match the products chosen by the User within the platform, this shall  not entitle the User to cancel the order. 

In case the User provides a delivery wrong address, Clea® is not  responsible for orders that get lost due to the customer's providing an  incorrect shipping address. If the mistake is reported on time, Clea® will  make everything possible to re-route the order to the correct address,  which depends entirely on the currier (UPS / USPS). Clea® will not be held 

liable if this isn't possible or the packages end up being delivered to the  original address. 

• - All items on SALE or tagged as "Final Sale" are not eligible for returns, exchanges, or refunds.
  
• - All items must be returned in the original package, unused, unstained, unwashed, and with all tags.
  
• - Clea reserves the right to deny a refund if the returned items have been worn, soiled, laundered, or altered in any way.
  
• - Currently we don't offer exchanges. However, you can return for a refund.
  
• -Shipping fees (both standard or express) are non-refundable.
  
• - All returns shipped to our warehouse will be refunded within 3-5 business days after the package is received by our warehouse.
  
• - All refunds will be issued directly to the payment method. Agua Bendita may agree to refund you to a PayPal account, in case the original payment method is no longer available.
  
• - Items purchased in physical stores, can't be returned online. Items purchased online can't be returned in physical stores.